United Bank Limited (UBL) is one of the largest commercial banks in Pakistan having more than 1,000 branches inside the country, 15 overseas branches, customer base of more than 3.5 million and international presence in 10 countries. With UBL’s state of the art online banking, customers have the convenience of accessing their account from more than 350 branches located in 71 cities across Pakistan. UBL has assets of over PKR 300 billion and a solid track record of forty six years. UBL has over 14,500 employees worldwide. With a wide-ranging and dynamic portfolio of globally competitive products and services and nearly half a century of a proven track record, UBL is considered to be one of the leading banks at the forefront of the banking sector.
UBL launches Inter Branch Transfer Solution (IBTS)
The financial segment of Pakistan in its zealous strategy to serve customers better is continually offering technically advanced and operationally enhanced services to its customers. In line with this strategy, UBL, having customer service at the heart of its operations, has launched Inter Branch Transfer nationwide in 682 Online Branches.
The idea originated from the use of 1st inter branch solution called Non-Financial Push (NFP) being used to send non-financial transactional messages across branches, of size up to 2 Kb. This could be particularly used for blocking pay-orders or exchanging critical branch information. However, where NFP could be initiated from a few branches only, IBT can be instigated from any online branch. The machines from where the message was initiated would send it to a central server where hosts from each bank would poll for their message. This system incurred speed limitations and traceability issues. With a total of more than 750 online branches and their X tellers polling for Y messages, the system could not be relied in the long term.
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UBL and TPS together developed the program of IBT using Phoenix by TPS. Now, customers are empowered to transfer funds from an account in a branch to another account in a different branch, while the transaction can be initiated from any of the two or a third branch. Any Teller machine in a branch will forward the fund transfer details to the Phoenix server which will decide, through its communication with concerned hosts, that account A from a branch X shall be credited and account B from branch Y shall be debited.
This is a major boost in services for non card holders who do not use IBFT facility on ATM machines to transfer funds. Equally, there is a limit to the amount of fund transfer on ATM where as IBT transfers fund with no regard to the amount. Cheque clearing is independent of location and faster than ever consequently increasing branch’s efficiency. IBTS is also idyllic for cross city inter-bank payments as it allows funds transfer in a real-time, faster, secure and cost efficient manner. The IBTS origination also unlocks possibilities of unmarked and exciting product designs over this fundamental service infrastructure in the areas of customer to customer (C2C), business to business (B2B) and customer to business (C2B) transactions.
UBL, with its extensive branch network offers its customer international access through IBTS, delivering promised customer satisfaction, ease-of-use and cutting heavily on bank’s operational costs.
UBL Middle East implements effective Dispute Resolution system
In the previous years there has been a tremendous increase in the number and dependency on ATMs for providing value added banking services with greater convenience. This has led to a pressing need to monitor and control all elements of ATM networks more closely to increase
network reliability, especially when financial institutions are seeking to introduce new revenue-generating services to customers.
United Bank Limited, inline with its goal to maximize customer convenience, has opted for TPS InSight & EYE/EJ for monitoring and management of its extensive ATM Network in Middle East.
TPS InSight has proved to be the most fundamental solution for SST monitoring by significantly reducing management overheads, improving services and network uptime and providing flexible remote banking network monitoring and management platform. TPS has customized InSight and made the core application versatile by incorporating the Bank’s unique requirements like monitoring cash and cheque deposit transactions. This upgraded version of InSight is a rewrite of all legacy backend and front-end part of the application into the new and mature environment of .NET. This version is not only a technological upgrade but also moves the product ahead of other similar products in the market.
With the implementation of TPS EYE/EJ, UBL Middle East is enjoying the advantage of high quality, winning solution from TPS to exude a higher level of customer satisfaction, convenient and fast dispute resolution, in addition to operational efficiency and moderation.
