HomeTPS’ Electronic Journaling Solution (EJ) goes LIVE!!! at Allied Bank Limited

TPS’ Electronic Journaling Solution (EJ) goes LIVE!!! at Allied Bank Limited

As the use of ATMs in traditional, non-traditional, and remote locations increases, the cost of sending service personnel to replenish and retrieve ATM paper journal rolls continues to escalate. It is less expensive to maintain ATMs with electronic journal (EJ) data than having to manage ATMs with traditional (paper) journal printers.

EJ is a stand-alone application that retrieves and processes electronic journal data recorded in the ATM’s EJ file. EJ offers the following features:

  • EJ automatically and on-demand downloads, processes and archives ATM journal at user-defined download schedule
  • EJ does not only parse data machine readable journal data, but also makes it easier for the customer service representatives to read

  • § Quickly resolves customer queries regarding specific ATM transactions

    § Obtains EJ data without manual intervention

    § Provides ATM data in machine-readable form for input into management reports

    § Archives EJ data for later review

    § Can be configured to interact with your existing applications

    § EJ works independently of your existing ATM-driving application, so financial transaction processing is unaffected.

EJ is greatly praised for its benefits and features in the International Market, now for the first time the Local market is reaping benefits off this solution.

The successful deployment and use of the EJ solution at Allied Bank Limited has benefited the bank with the following.

Measuring the convenience and cost-saving that EJ offers, it is an extremely feasible and useful solution for remotely managing a large ATM network as ABL’s which is now reaching about 125 ATMs. Allied Bank Limited has always been at the forefront of having innovative solutions and is the first amongst TPS customers in Pakistan to deploy EJ. EJ has benefited ABL in the following ways:

  • Increased ATM uptime
    EJ uploads electronic journal data to our central system anytime we like, without any interruption in service to our ATM customers.
  • Enhanced customer service
    If we need to answer a customer inquiry immediately, we can get the data and view it-immediately!
  • Reduced fraud
    EJ makes monitoring journals online easy, shutting the door on potential fraud.
  • Reduced cost
    EJ, eliminates the need to frequently visit to fetch to replenish ATM journal supplies, reduce service calls, and eliminates visits to our ATMs to retrieve journal information.
  • Low risk with a proven solution
    EJ is a true multi-vendor and the proven solution supports Diebold and NCR ATMs, and offers a “standard” EJ upload specification for other programmable ATMs.

ABL’s migration to EJ is an evident process improvement. ABL now requires only half the time as compared to before in retrieving the relevant data from ATMs to assist in customer queries on various transactions. The electronic journal rolls also reduced ABL’s reliance on paper journals and virtually eliminated the need for warehouse storage space.

EJ is saving Allied Bank’s ATM Operations personnel precious time, resources, and money, with providing better customer service at lower costs-while reducing ATM fraud!”