Three of the most progressive banks in Sudan, namely, Al Shamal Bank, Animal Resources Bank and Saving & Social Development Bank, have implemented the ATM camera and electronic journaling solution, EYE/EJ, for effective transaction dispute resolution. The implementation of EYE/EJ has made its way in the Sudani banks
through TPS’ reseller, Transtech, a leading ATM service provider, offering hardware, software and other automated banking solutions.
With increasing transaction volumes, effective dispute resolution has become more challenging. Inter-bank transaction disputes, cash dispensing issues and frauds, all necessitates an effective solution for ATM transactions dispute resolution. TPS’ EYE and EJ, a standalone transaction camera and electronic journaling suite, is a true multi-vendor, comprehensive and complete solution to fulfill the need for a powerful method to resolve ATM transaction disputes with visual and transactional proof.
TPS’ EYE and EJ has no dependency on any of your self-service banking solutions and can seamlessly integrate with any brand of ATMs. With the implementation of EYE/ EJ, the banks are enjoying greater customer satisfaction, confidenceand a faster dispute resolution mechanism, along with increased operational efficiency and control.
