Bank of Khartoum, one of the largest banks of Sudan, selected TPS to provide innovative services through its network of ATMs. In perusal for their drive for exceptional customer service and operational experience, BOK will now implement cash deposit, funds transfer and utility bills payment facilities on its ATMs.
Moving beyond the basic cash dispensing facilities, the bank has taken new initiatives to automate its deposit function. Deposit automation at the bank will enable the bank’s customers to enjoy the convenience of depositing cash and cheques to their own accounts or any other account. Customers will also be able to pay credit card bills by depositing cash. Moreover with the launch of utility bills payment service, the banks customers will be able to pay their utility bills through its expanding network of ATMs and other transaction touch points, 24/7. The bank will also be offering the customers a funds transfer facility through which they will enjoy the convenience of transferring funds from any of their banking accounts to others through the ATMs.
With the implementation of these facilities, BOK’s customers will be able to carry out transactions during non banking hours, at their own convenience, without waiting in queues at the teller. Moreover the bank will also be able to focus on higher value services, save on its operational costs & enrich its customer services.
BOK selected TPS to implement these services because of its regional specialization and readily available support, its track record coupled with international expertise and world-class payments software.
“As the ATM market in Sudan continues to grow, it is essential that network providers have the infrastructure and diverse facilities to enhance the customers comfort and experience at the ATMs. Customers want faster, easier and more personalized interaction with their bank. They want to bank when and where it’s convenient for them. As part of its continuous improvement strategy, BOK has rolled out a wide repertoire of such convenient services for its customers”
Dr. Khalid Amir Osman,
Head of IT, BOK
