Azizi Bank, one of the largest banks in Afghanistan operating under Azizi Hotak group, has successfully implemented Phoenix. With the implementation of Phoenix, the bank has become fully capable to manage its own ATM and debit card managment platform issuing proprietory debit cards to its customers in the country. Fuelled by the insertion of international aid and investments, the banking industry in Afghanistan has seen a boom in the past 5 years. The double digit growth in the banking industry has stimulated the e-banking motion as well. TPS, with three live sites in Afghanistan, has already created a strong influence in the market.
Azizi Bank, having 62 branches across the country, has aggressive plans of expanding its presence in Afghanistan to100 branches by the end of 2010 and thereafter plans to go international. The bank recognizes the significant role that Phoenix will play in delivering an integrated remote banking infrastructure throughout its operations. Phoenix enables the bank to focus its strategy towards providing optimum self service banking in order to retain its leading position in the country.
Phoenix at Azizi Bank is acting as the transaction switch, while it’s flexible and modular design enables the bank to integrate ATMs onto a single platform and add new services and additional delivery channels as and when required. The single, modular infrastructure enables the bank to launch quick to market segmented and personalized products and service offerings via all delivery channels. The bank is also using InSight, the ATM monitoring and management solution, that enables the bank to keep an up-to-date status of its entire self service network. Access, debit card personalization solution, is being used to manage the bank’s complete debit card personalization and management program.
With this implementation the banks’ customers are enjoying round the clock banking convenience through a variety of alternate delivery channels. With a significant increase in customer interaction via various transaction touch points, Azizi Bank has provided its customers with a unique and personalized experience at every point of customer contact.
“Azizi bank realized the need for an integrated self service platform and TPS’ Phoenix best catered to our requirements. The flexibility of the solution enables us to provide the best of breed services whereby enabling us to sustain a leading position in the market. The implementation of Phoenix has enabled us to bring to our customers the convenience of banking with us 24/7 while enjoying a unique and personalized service at every transaction touch point.
Mr. Deepak Shrivastava,
MD, Azizi Bank
