Offering various standard e-Banking services through its diverse choice of alternate delivery channels over the past 6 years, Allied Bank of Pakistan (ABL) recently took a quantum leap by not only rapidly growing its ATM network but also diversifying its alternate delivery channels through Phoenix Financial Kiosks and PRISM, Internet Banking solution.
PRISM – Powering Allied Direct with a rich transaction and feature set
To empower its customers with further convenience, ABL has launched its internet banking product “Allied Direct”, an on-line banking facility in which the customers would be facilitated to use the banking service round the clock through internet browsing from any part of the world. Customers can access their bank account to transfer funds, check their balances, get their account statements, place request for cheque books and get transaction alerts. This implementation of this new alternate delivery channel will enable the Allied bank customers to securely transact with the bank within the comfort of their homes or office and even on a holiday. This further enables the bank to concentrate on other cross-selling and revenue generating activities in the traditional branch, whereby enhancing branch operational efficiencies.
Alternate ways of Bill Payments through TPS UBPS solution
Allied Bank is amongst very few banks in Pakistan that have successfully rolled out real-time Electronic Utility Bill Presentment and Payment both on Internet Banking & ATMs. Allied is amongst a few banks in Pakistan to offer Utility bills payments services through its alternate distribution. ABL customers can now view and pay their utility bills electronically at any of the bank’s ATMs as well as over the Internet, anytime, anywhere and instantaneously.
Higher Service levels and managed customer relations
To continue with its drive of enhancing customer services, Allied Bank has also implemented Help Desk Agent, a comprehensive CRM solution for its e-Banking customers. HDA provides the help desk agents with all the required customer and card information to instantaneously respond to customer calls and queries. With this implementation, Allied Bank continues to improve the efficiency and productivity of their help desk clients, besides paving a way for greater customer satisfaction.
