Both these banks have currently implemented Phoenix, the Transaction Switching Middleware and Integrated Delivery Channel Manager, along with InSight, the SST Network Monitoring and Management solution, and ACCeSS, the Card and Customer Management System. The turn-around-time for deployment has been phenomenal, with rapid addition of the entire ATM network.
TPS solutions are being used at these banks to provide a wide range of self-service banking services for its customers at the ATM. This implementation has provided both the banks with opportunities to reduce costs and improve flexibility, enhance customer service and improve marketing capabilities by rolling out their debit card program. Offering these services takes the customer experience to the next level whereby the banking customers will be able to perform transactions anytime at the bank’s ATM. The adoption of TPS’ switching and card solutions is just a part of the banks overall self-service banking strategy which is to continue to facilitate its information and communication mechanisms to its customers.
With this implementation, both these banks aim to heavily expand their ATM network. Bank of Khartoum will commence the roll out of 70+ ATMs where as Emirates & Sudan bank also plans to extend its ATM network to 20+ ATMs shortly. Bank of Khartoum and Emirates and Sudan Bank are also going to be connected to the National Switch of Sudan in the near future which will allow their customers to carry out inter-bank transactions to withdraw cash and perform various other transactions. The banks are very strategically placed and are dedicated to provide a comprehensive range of innovative, convenient and value added services.
