“By choosing TPS, Crescent bank has been able to meet the challenges of enhancing customer services, improving its marketing capabilities and offering the best services to its customers, quickly and cost effectively.”
Mr. Syed Mazhar Hasan
Vice President, Head of IT
Crescent Commercial Bank Limited
CresBank has now successfully launched its ATM Card with an enhanced alternate delivery channel infrastructure. CresBank’ e-banking infrastructure includes Phoenix, the Integrated Channel Manager and Transaction Switching Middleware and ACCeSS, Card Personalization and Customer Management application.
To address the areas of operational ease and customer service excellence, CresBank has also ‘expanded its Alternate Delivery Channel forefront by integrating IVR with Phoenix. With IVR integration, CresBank has stepped closer to further strengthen its banking operations and customer services. IVR has helped CresBank greatly by improving customer service and lowering cost with automating their common calls.
“Our IVR services in collaboration with Phoenix gives our callers the information they need, plus it provides us an opportunity to cross-sell our products to our customers. IVR extends our most commonly required banking services to our customer 24 hours a day.
“In addition to IVR, we also plan to soon rollout Funds Transfer services on our ATM network and Internet Banking services. With these TPS solutions, CresBank is well positioned in a highly competitive and evolving e-Banking marketplace to deal with new challenges and to meet new demands.”
Mr. Syed Mazhar Hasan
CresBank choice of TPS’ e-banking and e-payments solutions together with management and customer services applications is just part of the CresBank’s overall technology strategy. The strategy focuses on continuous & stable growth in CresBank’s e-banking services portfolio while improving information consolidation, offering new services to customers, strengthening customer communication mechanisms and customer relationship.
Great implementations are a testament to hard work, dedication and a superb team effort. We’ are proud that Crescent Commercial Bank’s trust in our expertise has been repaid by a smooth implementation.
