The dawn of e-banking has revolutionized the way financial services industry conducts business, empowering financial institutions with new business models and innovative ways to offer worldwide, 24×7 accessibility to their customers. Habib Bank Limited has always been on the forefront of offering value-added services through its diversified alternate delivery channels. HBL, over the past 11 years, have constituted an unparalleled and robust financial delivery architecture with an extensive network of 1400+ online branches, 270+ ATM machines and around half a million cards serving over 5 million customers base. TPS is a longtime e-banking strategy and implementation partner of HBL for its global operations in 25 countries. The latest highlights of this valuable partnership are outlined below:
Phoenix to revamp ATM infrastructure in Oman
To offer completely characterized self-service banking services to its customers in Oman, HBL has chosen TPS Phoenix switching middleware. At HBL Oman, Phoenix will replace the existing switching technology, offering reliability, flexibility, maturity and focused services at par with HBL’s commitment to excellence.
Phoenix is an EFT switch and middleware that dovetails various remote banking channels into an integrated alternate distribution schema for delivery of various financial and non-financial services through a unified interface. TPS Phoenix will be implemented as an ATM Controller and a debit card issuance system besides providing connectivity to the country’s shared ATM network and Al-Watani Switch.
“Serving a vast global clientele , HBL carries with it an equally critical responsibility of serving its customer base with convenient and innovative products and services. Technology, supported by competent and timely services, play a momentous role in a business’ success. We found TPS as a reliable technology partner with professional commitment towards delivering cost-effective and efficient solutions. At HBL Oman, Phoenix delivered seamless integration while involving minimum risk and disruption to the bank’s operations. We are confident that Phoenix will be a significant platform for the bank now and in the future to continue offering value added services to its customers”
Mr. Ekram-ul-Haq,
VP & Head ADC, IT Group, HBL
Global acceptability & greater convenience with the launch of VISA flagged credit card
Adhering to its commitment to provide greater convenience and global acceptability, HBL has launched its VISA flagged Credit Card, packed with the international power of Visa, with over 24 million acceptance locations in 25 countries.
Having country’s second largest ATM network and added delivery channels to offer convenient, secure & accessible services to its customers, HBL offers various financial and non-financial credit card services for its cardholders on its 24×7 available electronic channels. The introduction of VISA credit card marks HBL’s latest addition to a series of new initiatives aimed at adding value to its vast product repertoire.
HBL selected TPS to have an online integration between TPS enterprise switching technology, Phoenix, and CTL Credit Card Host, and to enable the services on the delivery channels driven by Phoenix. CTL, now TSYS Card Tech, is a UK-based global provider of innovative systems to the payment card industry and is one of the largest card processor in the world.
TPS, with 100+ satisfied customers across 25 countries, feels proud to be associated with HBL as a trusted technology partner and selection for its operation worldwide is a testimony to the trust and confidence placed on TPS.
Improved customer services with InSight 3.1
For empowering its customers with enhanced services and greater uptime of its vast network of ATMs, HBL has implemented Insight 3.1, the next generation web based Self Service Terminal monitoring and management solution from TPS.
InSight 3.1, implemented and live at HBL, is the next generation web based solution for monitoring the ATM network from anywhere, anytime. This allows HBL to help its clients decrease customer service calls, maintain a healthy customer service relationship, improve operational efficiencies and reduce downtime to the best possible. InSight is a one stop cost effective solution and serves as the central point in the banks for: Information acquisition related to any aspect of the ATM network,enabling suspect transaction resolution, reporting, quick and proactive alert notifications for any issues relating to the ATM network or Hosts.
“With over 1.5 million terminals worldwide, the ATM channel has become a key touch point and has attached increased value to it beyond simple cash dispensing. Any ATM network downtime therefore impacts customer satisfaction and loyalty. Having a all-in-one solution like InSight, for monitoring the entire ATM network enables HBL to monitor ATMs remotely and cost-effectively, which ultimately impacts our customer services and profit objectives.”
Mr. Ekram-ul-Haq,
VP & Head ADC, IT Group, HBL
