With great pleasure TPS announces that Prime Bank implements Help Desk Agent, a comprehensive CRM solution for its e-Banking customers.
HDA provides the help desk agents with all the required customer and card information to instantaneously respond to customer calls and queries, resulting in a better customer services, better efficiency of the bank’s call center and reduced load on the operations department of the bank.
“The TPS team provided Prime Bank with an excellent & comprehensive CRM solution, Help Desk Agent. This will help us to manage the intense and critical requirements for handling our customer’s queries, leading to efficient customer services. TPS is pleasure to work with and their insight was invaluable to the successful delivery of the project.” Mr. Hammad Haider, Manager Card Operations, Prime Bank.
