Qatar Telecom (“QTel”), one of Middle East’s fastest growing telecommunications company, broadens the scope of services on its bill payment machines in Qatar. Following its aggressive expansion plans and dedication to enhance its services and customer satisfaction,QTel has evolved beyond the traditional cash accepting bill payment to acceptance of payments through VISA and Master Credit cards on EMV-compliant ATMs.
QTEL plans to set up some 70 automated ‘Payment & Top-Up’ machines across the country by the year-end, and 150 such consoles
in the country by 2009. Through such fully automated machines, customers can view and pay bills, top-up their mobile balance or purchase multiple prepaid vouchers either by cash or credit cards on EMV-compliant ATMs, round-the-clock at their own convenience. The self-operated machines give instructions in both English and Arabic with customized Arabic and/ or English receipts.
These bill payment machines revolve around the strength and reliability of its switching technology, Phoenix, while InSight is being used for effective and real time monitoring of machines and Electronic Journal (EJ) to provide centralized dispute resolution.
TPS provides both switch-based and terminal resident cash deposit solution in the form of TPS switch “Phoenix” and deposit automation solution “SMARTdeposit”, to suit requirements of the varied customer base.
