InSight, a web based ATM monitoring and management solution from TPS, is successfully running at over 85 banks locally and globally. Built upon the success of the solution, customer reviews and feedback, TPS released an upgrade version, Insight 3.2, with effective enhancements in its reporting and monitoring features. The release of InSight 3.2 has received outstanding encouragement and response from various banks and is now successfully implemented and running at HBL, UBL UAE and Saudi Pak.
This winning solution, enables the bank’s to remotely monitor, manage and intuitively display the state of health of ATMs connected to the network, while enabling suspect transaction resolution, reporting and quick and proactive alert notifications. Implementation of InSight 3.2 enables these banks to benefit from enhanced features like the dashboard view, ability to track ATM downtime due to power failure and many more innovative and useful feature. This enables the banks to monitor its ATM network more closely, with a one-window view and maximized accuracy of MIS reports. As a result, it enables the bank to boost customer services and operational efficiency.
“Understanding how a network outage affects someone’s ability to withdraw money signifies the value of comprehensive system management. A tighter and streamlined management of our key touch points becomes necessary to maintain and improve the quality of services to clients. InSight 3.2 gives Saudi Pak a single centralized view for procuring its ATM monitoring and management needs with newer, more innovative intuitive features and reporting tools that gives us the capability to track remotely what is happening from beginning to end, without the need for any manual intervention.” said Mr. Javed Yousuf Edhi, CIO, Head of ADC Operations, ITD, Saudi Pak Commercial Bank Ltd.
